In this research, we apply robust optimization (RO) to the problem of locating facilities in a
network facing uncertain demand over multiple periods. We consider a multi‐period fixed‐…

We study the interplay of demand and supply uncertainty in capacity and outsourcing decisions
in multi-stage supply chains. We consider a firm's investment in two stages of a supply …

We consider a monopolistic firm selling two substitutable products to a stream of sequential
arrivals whose purchase decisions can be influenced by earlier purchases. Before demand …

We study how differences in product demand characteristics affect the strategic value of
different types of supply chain flexibility for accurate response. We propose a single-period …

In this paper we analyze a two‐period supply contract which allows for order adjustment by
the buyer. The buyer is required to place orders for two periods. After observing initial …

We investigate the scheduling practices of a multidisciplinary, multistage, outpatient health
care program. Patients undergo a series of assessments before being eligible for elective …

Firms increasingly use contingent labor to flexibly respond to demand in many environments.
Labor supply agencies are growing to fill this need. As a result, firms and agencies are …

To ensure quality from outsourced call centers, firms sign service-level agreements (SLAs).
These define service measures such as what constitutes an acceptable delay or an …

Background Obesity is a global epidemic, and several surgical programs have been created
to combat this public health issue. Although demand for bariatric surgery has grown, so too …

Acall center with both contract and noncontract customers was giving priority to the contract
customers only in off-peak hours, precisely when having priority was least important. In this …