Identified gaps in patient navigation programs and services
Domain | Specific gaps and unmet needs |
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Awareness | Patients, physicians and staff members are unaware of programs and services, including those
|
Owing to lack of patient awareness of programs, programs allowing for self-referral often have a high no-show rate | |
Information on programs and services is difficult to find and predominantly transmitted through word of mouth | |
Patients may be aware of programs but do not know how to access them | |
Resources | Many current patient navigation programs are at or over capacity |
Resources and services are lacking for the following groups:
| |
Geography | Lack of transportation options within cities and from rural residences to programs located at urban sites; it is cost prohibitive for patients to pay out of pocket to travel from rural residences to larger centres |
Rural areas have fewer available services | |
Patients and care providers from rural areas are unaware of programs and services that they can access at urban centres | |
Integration | Lack of communication and integration among programs within Alberta Health Services |
Lack of cohesive client care and communication across different government ministries | |
Inability to share and access patient information across different programs |