Survey responses and item contributions to the factors of structures, processes and outcomes (n = 141)*
| Survey item | Survey question | Median (Q1, Q3) | Weight | No. (%)of missing responses |
|---|---|---|---|---|
| Factor: structures | ||||
| Vision for patient engagement in key documents | Commitment to public and patient engagement values and principles is found in key organizational documents (e.g., mission and vision, strategy) | 4 (3, 5) | 0.572 | 0 |
| Organizational structure | Commitment to public and patient engagement values and principles is demonstrated through the structure of the organization (e.g., dedicated patient engagement leadership positions, patient engagement in job descriptions) | 3 (2, 4) | 0.592 | 0 |
| Policies and procedures | Ability of organization to include patient engagement in all areas of designing health care services (e.g., policies or processes, position descriptions or training programs) | 2 (2, 3) | 0.697 | 1 (0.7) |
| Organizational priority | Importance of patient engagement as an organizational priority | 2 (2, 3) | 0.897 | 0 |
| Communication | Importance of communication about patient engagement | 2 (2, 3) | 0.959 | 0 |
| Employee involvement | Importance of employee involvement in patient engagement strategies | 3 (3, 4) | 0.996 | 0 |
| Employee attitudes | Importance of employee attitudes or beliefs about patient engagement | 2 (2, 3) | 0.946 | 0 |
| Patient involvement | Importance of patient involvement in patient engagement strategies | 3 (3, 4) | 0.926 | 0 |
| Evaluation of patient engagement | Importance of evaluation of patient engagement | 3 (3, 4) | 0.874 | 0 |
| Factor: processes | ||||
| Involve patients in developing shared vision | Ability of organization to involve patients in developing a shared organizational vision | 3 (2, 3) | 0.723 | 0 |
| Seek input into quality improvement | Organization seeks public and patient input into quality improvement initiatives | 4 (3, 4) | 0.617 | 1 (0.7) |
| Address employee needs | Ability of organization to support employees in their efforts to promote patient engagement (e.g., addressing employee needs) | 3 (3, 4) | 0.745 | 0 |
| Provide training | Openness of organization in providing training for health professionals in patient engagement (e.g., communication and shared decision-making skills) | 3 (3, 4) | 0.73 | 0 |
| Identify, access and recruit patients | Organization has explicit strategies for identifying and recruiting relevant public and patient participants depending on the engagement activity | 4 (3, 4) | 0.705 | 0 |
| Support patient engagement | Openness of organization in supporting patient engagement in the organization (e.g., access to patient representatives or a patient champion, recruiting patient representatives, patient training or coaching, money to pay patients for participation) | 3 (2, 4) | 0.794 | 0 |
| Allocate time | Openness of organization in providing time to implement and monitor patient engagement (e.g., time to plan, longer consultations, reassessing targets) | 3 (2, 4) | 0.823 | 0 |
| Evaluate patient engagement | Ability of organization to evaluate patient engagement in the organization | 3 (2, 4) | 0.846 | 0 |
| Act on evaluation results | Ability of organization to act upon the results of this evaluation | 3 (2, 4) | 0.859 | 0 |
| Send engagement reports to predetermined users | Public and patient engagement reports are sent to relevant predetermined users in the organization (e.g., program manager, senior management, board members) | 3 (2, 4) | 0.559 | 7 (5.0) |
| Leaders ensure patient input is used | Organizational leaders ensure that public and patient input is used in service planning and decision-making. | 4 (3, 4) | 0.743 | 0 |
| Factor: outcomes | ||||
| Impact at program level | Aware of public and patient engagement activities that have influenced relevant decisions at the program level | 3 (3, 3) | 0.876 | 5 (3.5) |
| Impact at board level | Aware of public and patient engagement activities that have influenced relevant board decisions | 3 (2, 4) | 0.852 | 12 (8.5) |
| Partnerships developed | As a result of our public and patient engagement work, we have developed collaborative relationships with our stakeholders (e.g., patients, community organizations) | 4 (3, 4) | 0.43 | 0 |
Note: Q = quartile.
* See Appendix 2, available at www.cmajopen.ca/content/9/4/E1159/suppl/DC1 for the full survey, including Likert scale response options for each survey question.