Research
Open Access
Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC Emergency iDoctor-in-assistance (HEiDi)
Kendall Ho, Helen Novak Lauscher, Kurtis Stewart, Riyad B. Abu-Laban, Frank Scheuermeyer, Eric Grafstein, Jim Christenson and Sandra Sundhu
June 15, 2021 9 (2) E635-E641; DOI: https://doi.org/10.9778/cmajo.20200265
Kendall Ho
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDHelen Novak Lauscher
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
PhDKurtis Stewart
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MScRiyad B. Abu-Laban
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDFrank Scheuermeyer
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDEric Grafstein
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDJim Christenson
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
MDSandra Sundhu
Digital Emergency Medicine (Ho, Novak Lauscher, Stewart), Department of Emergency Medicine, and Department of Emergency Medicine (Ho, Novak Lauscher, Abu-Laban, Grafstein, Christenson), Faculty of Medicine, The University of British Columbia; BC Emergency Medicine Network (Ho, Abu-Laban, Christenson); Department of Emergency Medicine (Scheuermeyer), St Paul’s Hospital and The University of British Columbia; Centre for Health Evaluation and Outcome Sciences (Scheuermeyer), Vancouver, BC; HealthLink BC (Sundhu), Primary Care Division, Ministry of Health, Victoria, BC
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Data supplements
Online appendices
Files in this Data Supplement:
- Appendix 1: 811 health problem categories
- RECORD statement
- Appendix 2: Distributions of age group, gender, and health authority
- Appendix 3: Distribution of health authority by gender
- Appendix 4: Distribution of age group by health authority
- Appendix 5: Call volumes by day of week
- Appendix 6: Distribution of VP triage decision by health authority
- Appendix 7: Distribution of VP triage decision by health authority
- Reviewer comments
- Original submission
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Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC Emergency iDoctor-in-assistance (HEiDi)
Kendall Ho, Helen Novak Lauscher, Kurtis Stewart, Riyad B. Abu-Laban, Frank Scheuermeyer, Eric Grafstein, Jim Christenson, Sandra Sundhu
Apr 2021, 9 (2) E635-E641; DOI: 10.9778/cmajo.20200265
Integration of virtual physician visits into a provincial 8-1-1 health information telephone service during the COVID-19 pandemic: a descriptive study of HealthLink BC Emergency iDoctor-in-assistance (HEiDi)
Kendall Ho, Helen Novak Lauscher, Kurtis Stewart, Riyad B. Abu-Laban, Frank Scheuermeyer, Eric Grafstein, Jim Christenson, Sandra Sundhu
Apr 2021, 9 (2) E635-E641; DOI: 10.9778/cmajo.20200265
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